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Delivery & Returns

Postage & Packaging (P&P) is charged at the following rates:

Destination

        P&P

  Royal Mail Delivery Schedule

UK

      £2.95

                   1-2 days

Europe* and Ireland

      £7.95

     International Signed-For
                   3-5 days

USA/Canada

      £8.95

     International Signed-For
                   5-7 days

Rest of the World

      £10.95

     International Signed-For
                  7-10 days
* We deliver to the following EU countries:- Ireland, Jersey, Guernsey, Austria, Belgium, Cyprus, Denmark, Finland, Faroe Islands, France, Germany, Greece, Iceland, Israel, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Spain, Sweden, Switzerland. 

 

 

We deliver to:- UK, USA, Canada, Australia, New Zealand, Brazil, Japan, Hong Kong, South Africa.
 

Taxes are the responsibility of the customer. You are advised to check what, if any, taxes and import duties may be applicable in your destination country before purchasing from the UK.

 

Orders are usually dispatched next day, and no later than 48 hours after receipt of an order (excluding Sunday’s/Bank Holidays).  Customers are notified via email once their order has been dispatched.

 

 

Returns Details

  • What to do if your order does not arrive
    We ask all our customers to allow 5 days from the expected delivery schedule (see table above) before contacting us about non-delivery.  If after this time your order has not arrived you should email customer services quoting your order number so that we can track the parcel for you.

  • What to do if you change your mind and no longer want an item
    We offer a 7-day no-quibble money back guarantee. To qualify for a refund under these terms, goods must be unused and in their original packaging.  Items that have been used/tested or opened will not be refunded due to health & hygiene.  P&P costs for the original delivery and the return delivery can not be refunded under the 7-day money back guarantee. All refunds, without exception, are processed to the debit/credit card originally used for payment of your order.

  • What to do if your item is damaged or Faulty
    We take every care when packaging your order to ensure you receive your goods in perfect condition.  If you have received items that have been damaged in transit or are faulty you should email customer services immediately quoting your order number. We can arrange a replacement or a refund. You will also be refunded with the postal cost of returning any damaged/faulty goods.  Refunds are processed once the damaged/faulty goods have been received.  All refunds, without exception, are processed to the debit/credit card originally used for payment of your order. 
  • Returns address
    Before returning an item please email customer services quoting your order number and reason for return.  All items should be returned to: Beauty Rocket, PO Box 26498, Glasgow, G74 9DL.  We do not accept responsibility for returned items lost in transit, except at our discretion.  We advise all our customers returning items to obtain a Certificate of Posting (free from any Post Office). Refunds or replacements can only be processed once the items have been received by us.